Privacy Policy
Golden Crown Casino privacy policy for Australian players — a plain-language explanation of what data we collect, why, how it’s stored, and what rights you have.
This policy explains what personal information Golden Crown Casino collects from players, how it is used, how it is protected, and what rights you have over your own data. We have written this in plain English — not legal boilerplate.
Information We Collect
At Registration
Full legal name, date of birth, email address, residential address, and chosen account currency. This information is required to open an account and is used to verify your identity and age.
For KYC Verification
Government-issued photo ID (passport or driver’s licence) and proof of address dated within the last three months (utility bill or bank statement). For cryptocurrency withdrawals, a screenshot of the sending wallet may also be requested. KYC documents are required before processing any withdrawal — this is a legal obligation under our Curaçao eGaming licence.
Financial Data
Transaction history, deposit and withdrawal records, and payment method references (card type and last four digits, or e-wallet account reference). Full card numbers are never stored on our servers — payment processing is handled by certified PCI-DSS compliant third parties.
Session and Device Data
IP address, browser type, operating system, and session activity. This data is used for fraud detection, security monitoring, and platform performance.
Support Communications
Messages sent via live chat or email are retained to ensure continuity of service and to resolve disputes accurately.
How We Use Your Data
We use collected data to:
- Verify player identity and age as required by our licence
- Process deposits, withdrawals, and account transactions
- Detect fraud, money laundering, and unauthorised account access
- Send promotional communications — only to players who opted in at registration, and only until unsubscribed
- Fulfil regulatory obligations under the Curaçao eGaming licence
- Maintain and improve platform performance
What we don’t do: We do not sell personal data to third parties. We do not share data with advertisers or marketing networks. Data is shared only with payment processors, KYC verification providers, and regulatory authorities where legally required.
Cookies
Our site uses cookies to maintain login sessions, remember player preferences, and measure site traffic. Essential cookies cannot be disabled without affecting platform functionality. Non-essential analytics cookies can be managed through your browser settings. We do not use cookies to serve personalised advertising from third-party ad networks.
Data Security
All data in transit is protected by 128-bit SSL encryption. Personal and financial data is stored on secured servers with strict access controls. Payment data processing is handled by PCI-DSS compliant providers. We retain account data for the period your account is active and for any mandatory retention period required after closure under our licence obligations.
Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request corrections to inaccurate information
- Request account closure and deletion of personal data, subject to legal retention requirements
To exercise any of these rights, contact our support team via live chat or email. We will respond within a reasonable timeframe and confirm the action taken.
Changes to This Policy
This policy may be updated periodically. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of the platform after a policy change constitutes acceptance of the updated terms.
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